DTSVN Digital One - D DO

Digital transaction counter solution (DTSVN Digital One - D DO) ensures that customer experience is at the heart of all activities at bank branches. The solution suite allows banks to provide a truly omnichannel experience with a seamless combination of traditional transaction office format with advanced technology, including distinct components such as automated customer flow management, unified operational interface between screens, automatic system for measuring transaction time and processing transactions,...

Problem:

1. Operational experience on many applications and interfaces

2. Reuse information​

3. High printing costs​

4. Customers fill in by hand

For customers:

• Time consuming, filling out forms manually
• Customer Experience is not good

For Tellers:

• Lots of working time
• Consulting work has not been optimized

For Banks:

• Not fully exploiting the selling ability of the sales team
• Spending a lot of resources to serve customers (Coordination officer, GDV)​
• Connect data between systems
• There is no personalized management reporting tool yet
• Manual customer flow.

Channel shifting trend

• Promote digital experience
• Enhance technology application
• Combine multi-channel, integrated and consistent customer experience​
• Develop self-service model
• The role of the branch: The focus from transactions shifts to consulting.

The goal of deploying digital transaction counters

• Take advantage of and inherit the highlights of the transaction model currently operating at Banks;
• Shifting from the traditional service model to the branch/digital counter model;
• Optimize the process and time of counter channel operations;
• Improve customer experience, deploy specialized transaction counter solutions;
• Increase cross-sales of products and services at the counter, increase sales capacity of sales staff;
• Build a multi-dimensional management reporting system through touch points when making transactions at the bank.